Account Management Manager - US

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GoGlobal

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PEO • GEO • Employer of Record • EOR • International PEO

51 - 200

Description

• Onboard Client or Partner by guiding them through GoGlobal’s monthly processes • Establish, build and maintain strong relationships with Clients and Partners through regular communication • Act as the main POC for Clients and Partners as well as the Central POC for GoGlobal internal stakeholders • Communicate and advise on country regulations and other various process changes • Manage Client and Partner expectations • Oversee the number of leads, onboardings, employee headcount, off-boardings etc. • Update and maintain CRM, client databases, and platforms at all times • Proactively address Client and Partner queries, challenges, and requests • Meet SLAs and KPIs related to Client and Partner satisfaction and growth • Ad hoc tasks assigned by the Company

Requirements

• BS/BA Degree of higher • Based in the US (preferably West Coast) • 3+ years of experience as Account Manager with Customer Services/Customer Success experience • Exceptional communication skills in written and verbal English • Motivated self-starter with a positive can-do attitude • Proactive and passionate about client satisfaction and problem solving • Ability to Multi-task between various inquiries and systems in a fast-paced environment • Organized and detail oriented with the ability to prioritize • Excellent interpersonal skills

Benefits

• Global career: Work alongside the best talent from diverse backgrounds in a fast-expanding international business • Results-driven culture: Excel in a result-driven environment that recognises and rewards high performance • Remote work: Embrace flexibility with our remote work environment • Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace. • Wifi: Get your home wifi costs covered, ensuring you are always connected. • Annual training: Benefit from an annual training allowance to further your professional development