Chief of Staff - COO

September 23

Apply Now

Receive Emails with Similar Jobs

HighLevel

WebsiteLinkedInAll Job Openings

SaaS • Marketing • Advertising • CRM

201 - 500

💰 Series A on 2021-11

Description

• Serve as a strategic advisor to the COO, providing insights and helping set priorities for global initiatives including Go-to-Market (GTM) Strategies. • Partner with Customer Success and Support teams to scale headcount globally to align with business growth and customer demand. • Work closely with Marketing and Revenue teams to align operations with GTM strategies. • Partner with Finance, DataOps and RevOps to create data-driven strategies, analyze key metrics, and drive initiatives that support revenue growth. • Establish and maintain regular reporting cadences, using Objectives and Key Results (OKRs) to track the progress of strategic initiatives. • Act as the COO’s representative in key meetings, summarizing discussions and ensuring action items are executed. • Serves as a sounding board for the COO, providing a safe space for discussing sensitive matters and offering honest feedback. • Identify inefficiencies in customer operations and implement process improvements to optimize performance and scalability. • Work closely with global teams to unify practices, ensuring consistent execution of company-wide strategies.

Requirements

• 12+ years of experience in management consulting, sales operations, business strategy, operations, or customer-focused roles, ideally in a fast-paced, global environment. • Strong analytical skills with the ability to interpret data and translate it into actionable insights. • Excellent project management abilities, capable of driving initiatives from concept to completion. • Outstanding communication skills for executive reporting and cross-functional collaboration. • A proactive, solution-oriented mindset with the ability to anticipate and address operational challenges.