Manager - Customer Care
6 days ago
Description
• About HighLevel: • HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. • Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our team members wherever they call home. • Job Overview: • We are seeking an experienced and highly motivated Manager of Customer Care to lead our customer service team. • As the Manager of Customer Care, you will be responsible for overseeing the day-to-day operations of the customer care team, ensuring high-quality service delivery, and driving customer satisfaction across all channels. • Who You Are: • The Manager of Customer Care is responsible for leading and inspiring the Customer Care team.
Requirements
• Associate's or Bachelor's degree (equivalent experience is a plus) • SaaS software experience • Project management skills (experience is a plus) • People leader at heart: You enjoy mentoring, leading, and contributing to the professional development of those around you. • Strong collaboration, time-management, influencing, and prioritization skills are critical to the success of this role. • The ability to build and maintain relationships both internally with the team and externally with customers. • Excellent listening, presentation, and communication skills at all levels. • Technically savvy with an interest in leveraging data, analytics, and automation to drive demonstrable customer and team success. • Training and mentoring excellence. • Strong customer-facing communication skills. • Excellent written and verbal communication skills, with the ability to explain complex concepts clearly to customers and internal stakeholders. • Strong leadership and team management skills with a proven ability to motivate and inspire others. • Thrive in a face paced environment • Ability to think critically and problem-solve in high-pressure situations. • Solutions based mindset • Basic computer and Excel skills. • Strong documentation skills, including the ability to create, maintain, and improve internal documentation and processes.
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