Implementation Specialist

6 days ago

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Greenshades Software

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Payroll Tax Software • Custom Software Development • Affordable Care Act Compliance • Human Resources Software

51 - 200

💰 Private Equity Round on 2019-03

Description

•The Implementation Specialist will be the initial point of contact •Lead and manage the entire implementation process for assigned clients •Collaborate with the Project Designer to understand client requirements •Serve as the primary contact for clients throughout the implementation phase •Work cross-functionally with internal subject matter experts (SMEs), technical teams, and other stakeholders •Engage deeply with clients to analyze and understand their unique requirements •Lead training sessions for clients, demonstrating software functionality •Identify, analyze, and resolve implementation-related challenges independently •Maintain accurate and up-to-date documentation of the implementation process •Contribute to the continuous improvement of implementation processes, tools, and best practices

Requirements

•Payroll processing experience preferred •Project management experience preferred •Customer Service or related experience preferred •Software Technical Support or related experience preferred •Product Training experience preferred •Ability to effectively conduct client meetings •Ability to build strong relationships •Strong attention to detail and quality of work •Knowledge of the industry, product and processes •Ability to manage a project plan •Strong organizational skills and ability to multitask •Comfortable with various technology platforms •Ability to work as a cross-functional team •Strong time management skills and the ability to prioritize objectives •Problem-solving and conflict resolution skills •Computer skills in Windows and other MS office and the ability to easily learn new applications •Ability to clearly and professionally communicate through phone, email and in person