VP of Customer Experience - CX

23 hours ago

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Gretel.ai

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Generative AI • Synthetic Data • Machine Learning • Privacy • AI

11 - 50

Description

• Who We Are • At Gretel, our mission is to build the best developer platform for synthetic data. • We’re a highly collaborative remote-first company with employees across the US and Canada. • As the VP of CX, you’ll own Gretel’s customers’ journey and success through development of the fabric connecting the voice-of-the-customer to Gretel’s product and engineering organizations. • You’ll be a trusted strategic advisor to inform prioritization and focus for the business. • In this role, you will own the strategy and build foundational processes and repeatable assets for the enterprise customer journey, from prospect to deal close to renewals. • You and your team will earn trust across the customer organization, identify strategic opportunities, uncover new synthetic data use cases, establish roadmaps and actionable program plans, capture success criteria, and orchestrate technical solutions. • You will own and drive execution excellence for the end-to-end customer journey (e.g., technical, operational, organizational, and educational). • As the leader of Gretel’s delivery strategy, you’ll own and drive the enterprise customer journey end-to-end.

Requirements

• 10+ years of experience working in enterprise delivery, sales and customer management, specifically with cloud service providers, data, machine learning services and GenAI solutions. • Demonstrate thorough technical knowledge on engineering of large datasets, effective exploratory data analysis, and model fine-tuning using industry standard AI/ML models and working with small and large language models. • Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery • Experience working with, presenting to, and negotiating with C-level executives, as well as teams from IT, lines of business, procurement, finance, and legal • Experience working with generative AI, ML, MLOps or data engineering, including building or fine-tuning models, designing Colab notebooks, utilizing open source libraries, and configuring infrastructure and cloud ecosystems. • Experience scaling CX teams, in both pre- and post-sales capacities, with enterprise customers. • Demonstrated experience working with a highly technical product and audiences; clear communication and the ability to quickly establish credibility with executive-level and highly technical individual contributors alike. • Experience building repeatable processes to improve the customer journey, accelerate delivery, and drive revenue growth. • Travel up to 30%-40% to lead customer and prospect meetings and executive engagements, participate in industry events, facilitate partner enablement, and support the development and growth of your organization.

Benefits

• Base salary $225,000 - $250,000 USD • Variable bonus • Stock options • Benefits