Community Support Specialist

3 days ago

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Greystar

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Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies.

Property Management Services • Investment Management Services • Development and Construction Services

10,000+ employees

💰 Debt Financing on 2023-11

📋 Description

• Supports financial facets of onsite operations through accounting and bookkeeping responsibilities. • Prepares financial close out and handles resident and vendor communication as necessary. • Contributes to optimized consumer experience via virtual communication. • Conducts detailed reviews of onsite operational expenses and resolves invoice disputes. • Implements procedures for collecting on delinquent accounts and maximizes revenue. • Ensures proper communication and coordination for representation in court with onsite teams. • Reviews utility billing charges for accuracy and addresses discrepancies with teams. • Assists with administrative paperwork throughout the resident lifecycle. • Promotes resident satisfaction and retention by addressing needs timely.

🎯 Requirements

• Supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities. • Prepares financial close out, ensures accuracy and processes all payables, and is responsible for resident and vendor communication and related accounting and financial transactions as necessary. • Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies. • Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. • Manages communication between the vendor/contractor, accounting, and the client/owner as needed. • Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforces lease contracts to maximize revenue. • Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. • Ensures proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel. • Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities. • Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies. • Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary. • Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.

🏖️ Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. • Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. • Generous Paid Time off. • All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. • Plus your birthday off after 1 year of service! • Additional vacation accrued with tenure. • For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. • 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). • 401(k) with Company Match up to 6% of pay after 6 months of service. • Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). • Employee Assistance Program. • Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. • Charitable giving program and benefits.