Customer Support Specialist - Fintech

March 27

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TeamWork Online

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TeamWork Online is the leading platform for job seekers in the sports and entertainment industries, connecting passionate individuals with career opportunities across major leagues like the NFL, NHL, NBA, MLB, and MLS, as well as colleges and various organizations. The company hosts numerous events and career fairs, enabling candidates to network with industry leaders, while also offering tools for employers to hire top talent effectively.

Sports • sports jobs • sports careers • Applicant Tracking Systems • NFL

11 - 50 employees

Founded 1987

🤝 B2B

⚽ Sports

🛍️ eCommerce

📋 Description

• Become deeply knowledgeable about the Teamworks financial product suite and the technologies used to troubleshoot and prioritize issues. • Understand customers’ challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner. • Manage a queue of cases, prioritizing issues based on severity and customer impact. • Fulfill technical requests (e.g. form conversions, ticket submission, data uploads, account configuration, etc.). • Handle sensitive information and enforce data security measures to protect all information. • Coordinate with internal stakeholders to ensure products are improving and customer needs are being met. • Answer simple and complex financial transaction questions accurately and efficiently. • Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions. • Provide information to the development team so they can create back-end tools to improve the Teamworks suite of products. • Understand and explain the complete transaction cycle to both internal and external stakeholders. • Provide extraordinary service to both internal and external customers.

🎯 Requirements

• Bachelor’s degree. • Proven experience in a customer-facing role. • Experience with Paypal, Stripe, or other payment processors. • Experience working for a payments-based company, i.e. credit card processing, e-wallet, digital goods, banking, or other payments-related businesses. • Ability and willingness to provide coverage on evenings and weekends.

🏖️ Benefits

• Comprehensive Benefits: Access region-specific benefits designed to support your well-being, including health coverage, life and disability insurance, retirement plans, unlimited paid time off, flexible and remote work options, catered lunches (where applicable), and more. • Investing in Your Growth: Receive stipends for learning and development, home office equipment, and company gear to set you up for success—no matter where you are in the world. • Competitive Compensation: Earn a competitive salary, performance-based incentives, and equity so you share in our success.