Customer Success Manager - DACH

September 19

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GTT

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Ethernet • IP Transit • Wide-Area-Network Solutions • Managed Security Services • Cloud Networking Solutions

1001 - 5000

💰 $175M Post-IPO Equity on 2018-03

Description

• The Customer Success role is a key component of GTT’s effort to ensure customer focus. • Build understanding of customer priorities and assure they receive expected value. • Develop relationships with important clients, supporting them throughout their lifecycle. • Advocate for customers, ensuring internal alignment and issue resolution. • Monitor account renewals and develop retention strategies with account teams. • Collaborate with internal teams to drive customer satisfaction and value.

Requirements

• Critical thinker and ability to make decisions • Ability to work under pressure • Strong organisational awareness and strong influencing, decision-making, negotiation and planning skills • Excellent written and verbal English communication skills • Proven delivery of high quality, consistent customer service and commercial awareness • Experience of contract negotiation and supplier management • Sound systems and IT literacy (ITIL Foundation Qualified preferred) • Flexibility and willingness to travel within Europe (or further) when business needs dictate