Business Support Analyst

3 days ago

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ComPsych

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ComPsych is a leading global provider of employee assistance programs (EAP), wellness and mental health services, and work-life programs. The company focuses on improving employee well-being and organizational health through various support systems and resources tailored for various workplace environments.

HR Services • Online Services • Critical Incident Services • Global Services • Employee Assistance Program (EAP)

1001 - 5000 employees

Founded 1984

🤝 B2B

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

•The Business Support Analyst will be a key member of the On-Line Products team as the first line of support for all corporate users of our web-based applications. •This role includes receiving, prioritizing, documenting, and resolving end user technical support requests via email, phone, in person, or through remote connectivity software. •The ideal candidate should have excellent communication and customer service skills. •The Business Support Analyst will operate as an integral part of a high-performing technical team and will be expected to clearly communicate issue status to management, proactively assist peers and resolve conflicts, work productively with other team members, and take the initiative to self-manage.

🎯 Requirements

•Bachelor of Science (BS) in Computer Science, Information Systems, Engineering or related area preferred •1+ year of customer service, application support, or help desk experience •Excellent communication and interpersonal skills required •Good functional, analytical, troubleshooting, debugging and problem-solving skills with the ability to establish effective working relationships and contribute in a team environment •Ability to think analytically, solve problems, make decisions and collaborate and work with a team •Candidates must also have planning/organizing skills, strong attention to detail and be customer focused. •Knowledge of Web-based applications, MS Office products and related software programs is essential •Experience with testing web applications and/or experience in the healthcare industry preferred •Working knowledge of relational databases along with basic SQL skills is a plus •Experience with issue tracking, knowledge management, and document management software is preferred

🏖️ Benefits

•Full benefits package, including Paid Time Off (PTO) •medical, dental, vision •401(k) with match •robust EAP •wellness program •and much more