HackerOne
HackerOne is a platform that connects businesses with ethical hackers to identify and fix security vulnerabilities. It offers services like bug bounty programs, pentest as a service, continuous security testing, vulnerability disclosure programs, AI safety and security testing, and application and cloud security. HackerOne engages a global community of ethical hackers who help businesses secure their digital assets by finding and addressing vulnerabilities. By leveraging both human and AI resources, HackerOne aims to outmatch cybercriminals and enhance security for various sectors, including automotive, financial services, government, healthcare, and retail. The company also provides educational resources, such as Hacker101, to train and develop the skills of people interested in cybersecurity.
IT Support and Operations Specialist
March 16
🤠 Texas – Remote
☕ Washington – Remote
💵 $65k - $75k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💻 IT Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
HackerOne
HackerOne is a platform that connects businesses with ethical hackers to identify and fix security vulnerabilities. It offers services like bug bounty programs, pentest as a service, continuous security testing, vulnerability disclosure programs, AI safety and security testing, and application and cloud security. HackerOne engages a global community of ethical hackers who help businesses secure their digital assets by finding and addressing vulnerabilities. By leveraging both human and AI resources, HackerOne aims to outmatch cybercriminals and enhance security for various sectors, including automotive, financial services, government, healthcare, and retail. The company also provides educational resources, such as Hacker101, to train and develop the skills of people interested in cybersecurity.
📋 Description
Are you an amazing problem solver? Are you excited to learn and grow into an IT career? Do you have a track record for great service and strong technical knowledge? If so, HackerOne wants you to be new IT Support Specialist. This is a hands-on role that will include advanced support for our employees around the world. Help be the face of IT for HackerOne’s internal customers. • Our new Support Specialist will spend the first several months getting acquainted with our tools, systems, and processes. • Working with our amazing IT Engineers supporting real tickets, devices, and employees. • The IT Support Specialist role is an amazing entry point to HackerOne, we encourage our IT staff to follow what interests them, be it IT administration, building processes, automation, and more! The IT Support Specialists of HackerOne interact with more employees across the organization than almost any other role in the company. Solving problems, learning, and building relationships across departments. It’s a fantastic viewpoint to watch a uniquely positioned technology company as it continues to grow.
🎯 Requirements
2 years of relevant experience in a support driven role with a strong customer service mindset • A strong problem solver with an eagerness to learn. • A strong level of experience with macOS, ideally in an IT or support role • An Interest in Security and Information Technology. • Excellent written and verbal communication skills • An eye for detail, and an ability to document actions and processes
🏖️ Benefits
Health (medical, vision, dental), life, and disability insurance* • Equity stock options • Retirement plans • Paid public holidays and unlimited PTO • Paid maternity and parental leave • Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) • Employee Assistance Program • Flexible Work Stipend
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