Technical Account Manager

2 days ago

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Halcyon

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Description

• Halcyon is looking for a high-performing problem solver and innovator to join our expanding support team as a Technical Account Manager. • Provide world-class support post-sale to Halcyon customers. • Professionally interact with customers to resolve their highest priority issues across various platforms and integrations. • Collaborate closely with Halcyon’s Customer Success, Engineering, and Threat Response teams to deliver solutions to complex issues.

Requirements

• At least five years of Customer Success / Support / Technical Account Management in a SaaS organization. • Bachelor's degree in a related field; a Master’s degree or PhD can substitute for equivalent years of experience. • Ability to configure Windows Operating Systems to capture crash dumps and conduct preliminary dump-file analysis. • Proficiency in navigating macOS and Linux operating systems via terminal, with familiarity in executing various terminal commands to effect change or capture device information. • Familiarity with network topologies, edge devices (including routers and proxies) and troubleshooting techniques. • Ability to provide customer support and utilize customer support tools effectively. • Strong verbal and written communication skills, with the ability to interact with stakeholders of varying levels of technical knowledge.

Benefits

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents. • 401k plan with a generous employer contribution. • Short and long-term disability coverage, basic life and AD&D insurance plans. • Medical and dependent care FSA options. • Flexible PTO policy. • Parental leave. • Generous equity offering.