Technical Account Manager - Commercial West

2 days ago

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Wiz

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Description

• Plan and execute strategies to drive customer adoption and use of the Wiz platform. • Provide strategic and hands-on technical guidance to customers during the onboarding process. • Serve as the bridge between customers and Wiz team, enhancing collaboration across departments. • Conduct workshops to help customers maximize the value of the Wiz platform. • Develop trusted advisor relationships with customer stakeholders, focusing on adoption and retention. • Assist customers in creating Success Plans outlining critical goals and performance indicators. • Address technical issues to ensure high customer satisfaction and swift resolution.

Requirements

• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer. • Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred. • Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them. • Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution. • Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets. • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.