Customer Support Online Chat Specialist - Bilingual English and Spanish or Portuguese

5 days ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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• The position is a full-time contractor position 30-40 hours a week for a 4-month contract with the opportunity to renew based on performance. • We are building a prayer and meditation app combining spirituality with world-class execution. • We launched the app in December 2018 and have over 15 million downloads with 250,000 5-star reviews. • We are a small, fast-moving startup making a significant impact. • Every team member contributes meaningfully to our mission.

Requirements

• Strong fluency in English and being Bilingual in Spanish and/or Portuguese is required. • Fluency in Polish, German, French, Italian, or Tagalog is also a plus. • Familiarity with the following software is a strong plus: Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk. • Coding knowledge is not required but is a plus. Candidates should be technically savvy to support our users. • A minimum of 3 years in Customer Support/Service is required. • A reliably strong internet connection (at least 10 MB/s) is necessary. • Flexibility to work various shifts, including evenings and weekends, if needed.

Benefits

• Mission: This work is incredibly humbling. Every day we hear amazing stories and we get the pleasure of working on something that’s impacting lives • Growth: You’ll get to journey with us as grow into a much larger team. You'll get to contribute to building up Hallow by directly interfacing with users and helping them learn how to use Hallow • Compensation: We will offer a compensation package that is competitive with market rates. This position will begin at 20 hours per week and has the potential to ramp up to 40 hours a week depending on need and volume • Flexibility: This is a remote contract role, so you can work from anywhere in the world.

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