Product Specialist

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Handshake

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Technology • Education • HR • internet • careers

501 - 1000

Description

• Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply. • As a Product Specialist you are responsible for ensuring the education partners you engage with are educated on full utilization of our product and adopt critical Handshake features as identified by account needs and Handshake priorities. • You will create repeatable strategies for driving engagement across our education partners' teams, driving product adoption by leading onsite and virtual trainings, and 1:1 customer intake meetings to assess their needs and promote feature usage. In this role, you will be responsible for combining detailed product expertise with sales acumen to drive the success of our products in the market with Top 500 Education partners and other accounts as is relevant to business needs. You will serve as a key point of contact for both customers and internal teams, bridging the gap between technical specifications and customer needs. • You will report to the Senior Director of Success and Education, working closely with customer success, product, sales, and marketing to deliver a world-class customer experience and drive our business through product adoption and increased partner competency in the platform functionality. • This role requires travel to partner onsite trainings, conferences, Handshake events and workshops, as well as virtual trainings. You should expect 95% of your time involve travel, with additional variance based on seasonality and business need.

Requirements

• Deep understanding of the higher education and career services landscape, with a preference for in-depth knowledge of Handshake and competing products. • A willingness and ability to travel extensively, approximately 95% of the time. • Proven experience working with SaaS platforms, or a demonstrated ability to quickly learn and adapt to new technologies. • A proven track record of successfully training others on the effective utilization of complex SaaS tools and products. • Demonstrated ability to deliver compelling and persuasive presentations that drive customer action and change. • Experience building strong relationships with customers and navigating complex or challenging conversations with tact and diplomacy. • Ability to work independently and collaboratively in a fast-paced, deadline-driven environment, effectively managing multiple priorities simultaneously. • Excellent communication skills, both written and verbal, with a strong executive presence. • A highly curious and inquisitive mindset, always seeking new opportunities for discovery and growth. • A critical and empathetic approach to understanding customer needs, coupled with a strategic problem-solving mindset. • An analytical and methodical approach to identifying challenges, measuring impact, and driving continuous improvement.

Benefits

• Equity and ownership in a fast-growing company. • 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents. • Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support. • Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home. • Generous learning & development opportunities and an annual $2,000/£1,500/€1,850 stipend for you to grow your skills and career. • Financial coaching through Origin to help you through your financial journey. • Monthly internet stipend and a brand new MacBook to allow you to do your best work. • Monthly commuter stipend for you to expense your travel to the office (for office-based employees). • Free lunch provided twice a week across all offices. • Referral bonus to reward you when you bring great talent to Handshake. • 401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year. • All full-time US-based Handshakers are eligible for our flexible time off policy to get out and see the world. In addition, we offer 8 standardized holidays, and 2 additional days of flexible holiday time off. Lastly, we have a Winter #ShakeBreak, a one-week period of Collective Time Off. • Family support: We partner with Milk Stork to provide comprehensive 100% employer-sponsored lactation support to traveling parents and guardians. Parental leave coaching and support provided by Parentaly. • Pension Scheme: Handshake will provide you with a workplace pension, where you will make contributions based on 5% of your salary. Handshake will pay the equivalent of 3% towards your pension plan, subject to qualifying earnings limits. • Up to 25 days of vacation to encourage people to reset, recharge, and refresh, in addition to 8 bank holidays throughout the year. • Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco. • Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake UK employees. • 25 days of annual leave + 5 days of a winter #ShakeBreak, a one-week period of Collective Time Off across the company. • Urban sports club membership offering access to a diverse network of fitness and wellness facilities. • Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake Germany employees.