L2 Support Representative

October 24

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HappyCo

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real-time property operations • mobile inspections • multifamily software • real estate • due diligence

51 - 200

💰 $52M Venture Round on 2022-01

Description

• HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. • We’re looking for a L2 Support Representative to join our team. • As an L2 Support representative at HappyCo, your role is crucial in enhancing customer satisfaction and retention by resolving escalated tickets, supporting onboarding processes, and assisting the L1 support team. • You will build in-depth knowledge of property management platforms to handle complex issues independently and provide expert assistance.

Requirements

• Bachelor’s Degree or equivalent practical experience in Customer Service • A minimum of one year of experience in a Customer Support position in a SaaS environment • Experience using Intercom, Zendesk, or other Customer Service software • Experience using G-Suite and Microsoft Applications

Benefits

• Work from anywhere supported by a flexible company culture • Opportunity to work for one of the fastest growing technology companies in the PropTech industry • Unlimited vacation time • Generous paid parental leave • Competitive and equitable pay, including stock options • Monthly stipends to support Wellness and Home Office expenses