Director of Delivery - Customer Success

17 hours ago

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HarperDB, Inc.

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Database Software • noSQL Database • SQL Database • HTAP • IoT

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Description

• We are seeking a Director of Delivery and Customer Success to oversee our Delivery Team and ensure the success of customer projects. • This role is critical in coordinating our delivery processes, managing Proofs of Concept (PoCs), and maintaining high customer satisfaction. • The ideal candidate will have a strong background in technical project delivery and team leadership, and will thrive in a fast-paced, customer-facing environment. • You will ensure the timely and efficient delivery of HarperDB’s technical solutions, coordinating across remote teams and aligning resources to meet customer goals. • Lead the delivery team and coordinate their activities to ensure that customer projects and PoCs are delivered on time and meet quality standards. • Oversee the entire project lifecycle from initiation to completion, ensuring successful execution of customer engagements and maximizing customer success. • Collaborate closely with the sales and engineering teams to scope and plan PoCs, ensuring the alignment of customer requirements with delivery capabilities. • Develop and implement standardized delivery processes, documentation, and procedures to streamline workflows and improve efficiency. • Act as the primary escalation point for delivery-related issues, proactively identifying potential risks and implementing risk mitigation strategies. • Manage customer relationships during the delivery phase, ensuring clear communication and satisfaction, and addressing any concerns or obstacles. • Monitor project timelines, resource allocation, and deliverables to ensure adherence to project goals, budgets, and timelines. • Coordinate the efforts of remote teams across different time zones, ensuring smooth handoffs and efficient collaboration. • Continuously assess and improve delivery processes to enhance customer satisfaction and operational efficiency. • Support the growth and development of the delivery team, providing guidance and mentorship to ensure high performance.

Requirements

• 10+ years in professional services, consulting, or technical presales in enterprise software. • Proven leadership in managing remote teams and delivering complex technical projects. • Experience working with large enterprise customers with $1B+ in revenue. • Strong technical expertise in Node.js. • Deep knowledge of distributed systems, cloud platforms, and real-time data processing. • Experience optimizing delivery processes for scalability and efficiency. • Experienced in managing Proofs of Concept (PoCs) to successful outcomes. • Skilled communicator, able to engage both technical and non-technical stakeholders. • Excellent organizational skills, balancing multiple projects and deadlines. • Proficient with project management tools (e.g., JIRA, Confluence, Asana). • Able to work independently in fast-paced environments.

Benefits

• Flexible work environment with remote work options and a focus on work-life balance. • Competitive compensation package including base salary, commission, and benefits. • Room for career advancement and professional development opportunities.