Global Partner Success Delivery Director

18 hours ago

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Vendavo

WebsiteLinkedInAll Job Openings

Pricing Analytics • Improving Profits • Price Management and Optimization • Margins • Profitability

201 - 500

💰 Secondary Market on 2013-09

Description

• The Global Partner Success Delivery Director (PSM) role is to ensure that our global partners are successful in delivering the Vendavo’s SaaS products or services to end customers. • This role focuses on ensuring that partners are equipped, supported, and empowered to deliver the Vendavo SaaS solutions effectively while mitigating risks and driving continuous improvement in the partner ecosystem. • The goal is customer satisfaction and retention through exceptional partner delivery quality.

Requirements

• 8-10+ years of experience in partner management, customer success, or a similar role within a SaaS or technology-driven environment. • Industry experience with commercial systems (ERP, CRM, CLM, CPQ, etc). • Experience with scaling partner programs • Strong understanding of SaaS implementation challenges • Ability to multitask and manage multiple partner relationships simultaneously • Technical aptitude and ability to quickly understand and effectively communicate complex software solutions • Familiarity with agile implementation methodology • Experience aggregating data using data visualization tools • Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with team members at all levels • Strong problem-solving skills, with a proactive and results-oriented mindset • Strong organizational and program management capabilities with large enterprise experience

Benefits

• Flexibility to work from home or in the office, depending on what works best for you • Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest and recharge • 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday • 16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work • $110 a month to cover your cell phone and internet expenses • High-end laptop (Dell or Mac) • Competitive pay and bonus/commission • Comprehensive health, detail, vision, and mental benefit options (PPO, FSA, HSA) • 401k plan with a 3% employer non-election contribution