Implementation Specialist - Business Analyst

March 14

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Harris Computer

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Harris Computer is a company that provides mission-critical software and services tailored to empower customers in various sectors, including public sector, healthcare, utilities, and private sector industries. With a global presence and a commitment to building lasting relationships with over 100,000 customers, Harris focuses on acquiring businesses with growth potential and managing them to ensure sustainable success. The company emphasizes a positive work environment for its employees, aiming to help them achieve both personal and professional goals.

software solutions for utilities • software solutions for government • software solutions for schools • software solutions for healthcare organizations • software solutions for Public Safety

10,000+ employees

📋 Description

• Reporting to the Manager of Professional Services. • Work closely with customers to understand their business requirements. • Configure the CityView software solution to meet those requirements. • Deliver training to clients to ensure value creation. • Streamlining workflows to optimize client processes and responsiveness. • Enhancing clients’ service delivery capabilities to help communities grow. • Engage with clients, source and compile data requirements, configure software, test configuration, and perform QA.

🎯 Requirements

• Highly focused and accountable individual. • Ability to prioritize conflicting work assignments and deal with uncertainty. • Experience and/or knowledge of local government processes. • 5+ years of software configuration and/or end-user training experience is preferred. • Experience identifying, defining, analyzing, and documenting client work processes, data, systems, and/or related activities. • Exceptional analytical abilities and reasoning, with strong business analysis skills. • Understanding of the general licensing and permit process (or equivalent). • Post-secondary education in a technology-related discipline or equivalent work experience. • Outstanding oral and written skills, with a high professional, customer-facing communication standard. • Ability to travel up to 15% in Canada and the USA.

🏖️ Benefits

• RRSP matching program and employee stock purchase plan. • Health Insurance from day 1 (medical, dental, vision, life, short and long-term disability, AD&D). • 3 weeks of vacation and 5 Personal days.