Inside Sales - Cold Calling Scheduler

March 13

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⬇️ Inside Sales

🦅 H1B Visa Sponsor

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Porter

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Porter is a healthcare coordination and management company that leverages the power of artificial intelligence to connect various aspects of healthcare delivery. Their services focus on coordinating care for payers, individuals, families, and at-risk providers, ensuring seamless navigation through the healthcare system and improving care quality through in-home assessments and personalized interventions. Porter's innovative approach addresses quality measures, risk adjustments, and gap closures in care, particularly for Medicare Advantage, Medicaid, and ACA commercial members. They emphasize reducing readmissions and enhancing care quality through their comprehensive health portal and dedicated care guides, who provide support from scheduling to securing necessary medical equipment and services.

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $5.4M Venture Round on 2023-01

📋 Description

• The Outreach Healthcare Scheduler will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members. • The Outreach Healthcare Scheduler is responsible for high volume outbound calls to schedule clinical appointments in the home or a facility. • Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient/member needs at the forefront of decision-making. • Proactively reach out to members over the phone to highlight the value of Porter and schedule either a telehealth or in-home visit with a Porter Provider. • Add, cancel, or make changes to appointments in the organization's schedule. • Ensure the confirmation of scheduled appointments. • Resolve appointment conflicts for staff and customers or clients. • Manage & update customer CRM (Salesforce Service Cloud). • Boost member satisfaction and loyalty by providing consistently excellent experience and striving to go above and beyond. • Meet key performance indicators contributing to the success of Porter.

🎯 Requirements

• High School Diploma • Experience in inside sales, cold calling, and outbound calls to customers and clients • A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy • A reliable, high-speed internet connection with an ethernet connection • A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented) • Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued • Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike) • Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront • Ability to work with the team to cover on-call and holiday schedules as needed • Thrives in a fast-paced environment and in high volume outbound calls

🏖️ Benefits

• Remote Work Environment • Paid Time Off • Laptop Supplied • Benefits - Medical Dental Vision Voluntary Life + AD&D • A fun team and special culture