Customer Support Representative - English

3 days ago

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Helpware

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Helpware is a digitally enabled People as a Services Outsourcer that specializes in enhancing digital customer experiences for high growth and market-disrupting technology companies. They offer a range of services including AI customer service, content control and verification, back-office support, data labeling, digital marketing, cybersecurity, and software development. Helpware focuses on delivering superior customer experiences and expanding brands by integrating human task services with technology solutions. With locations around the world, they provide scalable, culturally aligned teams across various industries such as eCommerce, SaaS, healthcare, and finance.

Customer Support • Customer Experience • Backoffice Support • AI Training • ML Training

1001 - 5000 employees

Founded 2015

☁️ SaaS

🛍️ eCommerce

🤝 B2B

💰 Seed Round on 2016-01

📋 Description

• Providing Customer Support for the website users • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Follow communication procedures, guidelines, and policies • Responding promptly to customer inquiries • Communicating with customers through various channels (chat/emails) • Acknowledging and resolving customer complaints • Keeping records of customer interactions, transactions, comments and complaints • Entering data into a CRM, other online tools, and cloud-based platforms • Other related tasks assigned by managers of the Clients and/or Helpware.

🎯 Requirements

• Excellent written skills in English; • Experience in the Client support area will be a plus; • Basic technical background (strong experience in using apps); • Proactive approach, empathetic individuals, problem-solving skills; • Customer orientation and ability to adapt/respond to different types of characters; • Ability to multi-task, prioritize, and manage time effectively.

🏖️ Benefits

• Competitive compensation linked to EUR rate; • Medical insurance after the trial period • English classes; • Schedule 8 am - 10 pm Kyiv Time( 8 working hours + 1 hour of a break during this period of time); • Corporate training and parties.