Senior Manager, Training and Content Management

March 12

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hims & hers

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Hims & Hers is a 100% online healthcare platform that provides personalized care and consultation for sexual health, hair regrowth, weight loss, skincare, and mental health. With over 2 million subscribers, Hims & Hers connects patients with licensed healthcare professionals, offering prescription medications and ongoing support delivered directly to their doors. The platform aims to make healthcare accessible, affordable, and discreet, ensuring that users can manage their treatment conveniently through an app.

501 - 1000 employees

Founded 2017

⚕️ Healthcare Insurance

🛍️ eCommerce

🧘 Wellness

📋 Description

• The Senior Manager, Training and Content Management will report directly to the Director of Training and Project Management and play a critical role within our Care Operations organization. • This leader will oversee a team of Training Specialists, Instructional Designers, and Content Analysts focused on delivering exceptional training and content that empowers world-class customer experiences. • The Senior Manager will work cross-functionally to design and implement scalable solutions for training and content delivery, supporting a diverse range of stakeholders, including clinical teams, project managers, customer experience teams, and operations staff. • This role is essential to building a customer-obsessed culture, ensuring consistency, quality, and innovation in how we train our teams and deliver content at Hims & Hers.

🎯 Requirements

• 8+ years of experience managing training teams, instructional design, and/or content management in fast-paced environments, with a proven ability to deliver impactful training programs. • 5+ years of experience hiring, leading, and developing cross-functional teams. • Expertise in instructional design, adult learning principles, and content development best practices, with a track record of delivering training that drives measurable outcomes. • Exceptional organizational skills and the ability to balance multiple priorities, timelines, and stakeholder needs in a dynamic environment. • A collaborative and solutions-oriented mindset, with the ability to influence and align diverse stakeholders across technical and non-technical functions. • Strong analytical skills, with experience measuring training effectiveness and driving continuous improvement through data-driven insights. • Superb written and verbal communication skills, with experience presenting to senior leaders and cross-functional teams in an engaging and accessible manner. • A passion for working in a fully remote environment, with demonstrated ownership, accountability, and adaptability.

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • Employee discounts on hims & hers & Apostrophe online products • 401k benefits with employer matching contribution • Offsite team retreats