Holepunch
Holepunch is a platform that enables the creation of peer-to-peer (P2P) applications without the need for any servers. It offers a collection of small JavaScript modules that can be combined to create various P2P applications, such as VPNs and communication tools like Keet. Holepunch allows developers to focus on app functionality rather than data transfer, offering a modular stack and tools for easy app distribution, updates, and scaling across platforms. Its P2P methodology ensures efficient app updates and strong performance through peer re-hosting. This platform is designed for building, sharing, and extending P2P applications using Web and Mobile technology, with an emphasis on security and direct connections.
Customer Support
Yesterday
Holepunch
Holepunch is a platform that enables the creation of peer-to-peer (P2P) applications without the need for any servers. It offers a collection of small JavaScript modules that can be combined to create various P2P applications, such as VPNs and communication tools like Keet. Holepunch allows developers to focus on app functionality rather than data transfer, offering a modular stack and tools for easy app distribution, updates, and scaling across platforms. Its P2P methodology ensures efficient app updates and strong performance through peer re-hosting. This platform is designed for building, sharing, and extending P2P applications using Web and Mobile technology, with an emphasis on security and direct connections.
📋 Description
• Join our mission to decentralize the web. • Engage with the community and process bug reports and feature requests. • Monitor and manage community channels on Keet for productive discussions. • Provide technical support by receiving and handling bug and error reports from users. • Collaborate with teams to meet community needs.
🎯 Requirements
• At least 5 years prior experience in Customer Support. • Preferred but not required: experience in community management demonstrating the ability to engage with and manage online communities. • Experience working in SaaS with heavy focus on aspects of technical support, such as bug reporting. • Excellent written and verbal communication skills, essential for engaging with diverse audiences and moderating discussions effectively. • Preferred but not required: experience organizing support flows. • Preferred but not required: technical aptitude, with knowledge in networking or encryption is a plus, given our focus on peer-to-peer technology.
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