VP - Customer Service and Support

4 days ago

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Honorlock

WebsiteLinkedInAll Job Openings

Online test proctoring • Enterprise Software • E-Learning • Educational Technology • Remote Proctoring

51 - 200 employees

📚 Education

🔐 Security

🤖 Artificial Intelligence

Description

• Are you passionate about operational excellence, innovation, and leading teams in a dynamic environment? If so, we are excited to meet you! • We’re Honorlock, the leading online proctoring solution supporting over 300 institutions worldwide... • We are seeking a Vice President, Customer Service & Support to elevate our proctoring and support operations to the next level... • You will be critical in shaping operational strategies, implementing scalable solutions, and ensuring seamless service delivery... • As the VP, Customer Service & Support you are an innovative, service-oriented individual who is excited to be part of a company that enables the best to be even better.

Requirements

• Bachelor's degree in a related field • 8+ years of relevant experience, with a strong background in leading and scaling 24/7 operations, preferably in tech-enabled services • Expertise in process improvement, workforce optimization, and customer satisfaction • Exceptional communication and interpersonal skills with a strategic mindset • Proven leadership skills with the ability to inspire and guide cross-functional teams • In-depth knowledge of production workflows, industry trends, and emerging technologies • Business acumen and a customer-focused approach • Ability to thrive in a fast-paced, dynamic environment • A growth mindset with a deep desire to contribute to the operational structure, efficiency, and growth of an organization • Demonstrated solid track record in enhancing operational efficiency, team member development initiatives, and improving customer experiences

Benefits

• Unlimited PTO • Remote-first company • Choice of company-issued laptop • Healthcare benefits • Company matched 401k