KY Medicaid Call Center Representative

5 days ago

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Humana

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10,000+

Description

• Handle 40-50 inbound calls daily from members • Assist Medicaid customers with their healthcare needs • Conduct outreach calls to members • Document accurate details of inquiries, comments or complaints • Escalate unresolved member grievances and appeals • Participate in daily team chats and access a knowledge-based database

Requirements

• Must reside in Kentucky or Indiana within a 50-mile radius of Humana’s Louisville offices • Minimum two (2) years customer service experience • Proficiency with Microsoft Office applications, particularly Outlook and Teams • Strong technical skills with the ability to work across multiple software systems • Must have excellent interpersonal skills and the ability to organize simultaneous tasks • Must meet monthly call, attendance, and performance metrics

Benefits

• Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off, company and personal holidays • Volunteer time off, paid parental and caregiver leave • Short-term and long-term disability • Life insurance and many other opportunities