Account Manager

November 7

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iHeartMedia

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Broadcast Media • Broadcast Radio • Digital Radio • Live Entertainment Events • Podcasts

5001 - 10000 employees

Founded 2008

📱 Media

💰 Debt Financing on 2017-02

Description

• Successfully manage and support your account base and new business as the day-to-day contact for your accounts • Increase retention rates for your account base by providing excellent customer service and flawless campaign execution • Identify opportunities to unlock additional revenue within existing accounts • Help clients measure their advertising campaign success and ROI by preparing reporting and account documentation • Ensure client goals are met through proactive management and optimization • Work cross-functionally and act as a liaison between multiple internal teams (Operations, Product, Marketing, Sales) to ensure successful setup and maintenance of accounts • Build positive business relationships with your account base through proactive support, on-site visits, and client education/training • Review client campaigns regularly and make recommendations to ensure success

Requirements

• 1-2 years of account management experience in social advertising, digital media or ad network is required, and 2-4+ years in total work experience • Experience with, and a strong desire to provide outstanding customer service, including client conflict management, anticipating customer’s needs, and providing a positive customer experience • Proficiency with Excel and PowerPoint • Strong leadership, emotional intelligence, presentation, communication and interpersonal skills • Organizational skills with a focus on quality assurance and process improvement • A team player, willing and able to collaborate with a diverse and dynamic team • Familiarity working in a fast-paced company environment • Ability to work under pressure, organize and prioritize responsibilities and client requests

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options • Company provided and supplemental life insurance • Paid vacation and sick time • Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing • A Spirit day to encourage and allow our employees to more easily volunteer in their community • A 401K plan • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!