Manager - Account Management

3 days ago

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Logo of illumin

illumin

illumin is a cutting-edge omnichannel advertising platform that simplifies digital advertising by empowering marketers to create meaningful cross-channel connections. With real-time insights and intuitive tools, the platform enables data-driven decisions for effective campaign management. It integrates advanced audience segmentation and utilizes AI-driven optimizations to enhance campaign effectiveness, ensuring that brands and agencies can reach their target audiences with precision and measurable success.

Online Display Advertising β€’ Demand Side Platform (DSP) β€’ Programmatic Marketing β€’ Media Buying β€’ Advertising

201 - 500 employees

Founded 2009

🀝 B2B

☁️ SaaS

πŸ“‹ Description

β€’ Transform the advertising landscape as a Manager in Account Management β€’ Lead and coach a team of 5 - 6 Account Managers β€’ Shape customer experiences and ensure clients maximize platform value β€’ Drive retention and expansion strategies, promote customer success β€’ Analyze customer health and engagement, implement proactive strategies β€’ Lead communications and manage complex customer issues

🎯 Requirements

β€’ Successful background in programmatic or digital advertising β€’ Experience leading and coaching high-performing teams of 5 or more members β€’ Detail-oriented and organized, with the ability to prioritize and adapt in a fast-paced environment β€’ Experience with customer success tools and systems, including CRM software, ticketing systems, and MS Office/Google Suite β€’ Ability to build trusting relationships within teams and across levels β€’ Proven track record of exceeding retention and expansion targets

πŸ–οΈ Benefits

β€’ Flexible work environment β€’ Meal credit for in-office days β€’ Free massage with RMT in-house every eight weeks β€’ Comprehensive benefits: life, AD&D, long-term disability insurance, prescriptions, dental, vision, mental health, professional health services β€’ Access to a workplace advisor β€’ Vitality Wellness app β€’ $300 annual healthcare spending account

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