September 26
• Responsible for working with iManage enterprise customer base • Create and improve customer interactions to ensure high loyalty and satisfaction • Build strong relationships with key customer stakeholders • Plan and lead initiatives to improve overall customer success • Understand customer outcomes through conversations and health metrics
• 10+ years of experience in Management Consulting, Relationship Management, or Customer Success in a SaaS environment • Experience dealing with a portfolio of Enterprise level, High-value Strategic Customers • Bachelor’s Degree in Business, Business Administration, Information Management, or equivalent • Excellent business communication, organizational, and project management skills • Ability to create structure in ambiguous situations and design effective processes • High level of resourcefulness to independently seek out resolutions
• Comprehensive Health/Vision/Dental/Life Insurance • 401k Retirement Savings Plan with a company match up to 4% • Annual performance-based bonus • Access to HealthJoy, a healthcare concierge service • Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, 10 weeks 100% paid for secondary leave • Flexible time off policy • Multiple company wellness days and free access to the Healthy Minds app
Apply NowSeptember 26
201 - 500
Oversee account retention and growth for Seamless AI’s strategic clients.
September 26
501 - 1000
Manage customer relationships for Open English's online learning platforms.
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1001 - 5000
Strategic BH expert managing client success at Horizon Blue Cross Blue Shield.
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201 - 500
Drive partner recruitment and success for Planful's financial performance management software.
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11 - 50
Customer Success Manager at SmarterDx helps health system clients succeed with solutions.
🇺🇸 United States – Remote
💵 $140k - $160k / year
💰 $6M Seed Round on 2022-04
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success