Senior Customer Success Manager - Strategic Accounts

September 26

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iManage

WebsiteLinkedInAll Job Openings

501 - 1000

💰 Venture Round on 1998-01

Description

• Responsible for working with iManage enterprise customer base • Create and improve customer interactions to ensure high loyalty and satisfaction • Build strong relationships with key customer stakeholders • Plan and lead initiatives to improve overall customer success • Understand customer outcomes through conversations and health metrics

Requirements

• 10+ years of experience in Management Consulting, Relationship Management, or Customer Success in a SaaS environment • Experience dealing with a portfolio of Enterprise level, High-value Strategic Customers • Bachelor’s Degree in Business, Business Administration, Information Management, or equivalent • Excellent business communication, organizational, and project management skills • Ability to create structure in ambiguous situations and design effective processes • High level of resourcefulness to independently seek out resolutions

Benefits

• Comprehensive Health/Vision/Dental/Life Insurance • 401k Retirement Savings Plan with a company match up to 4% • Annual performance-based bonus • Access to HealthJoy, a healthcare concierge service • Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, 10 weeks 100% paid for secondary leave • Flexible time off policy • Multiple company wellness days and free access to the Healthy Minds app