Backend Engineer I - Customer Experience

October 29

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

📡 Telecommunications

Description

• Our mission • At Included Health, we’re on a mission to raise the standard of healthcare for everyone. We’re a new kind of healthcare company, focused on breaking down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need. We offer guidance, advocacy, and access to personalized care for urgent care, primary care, behavioral health, and specialty care. We’re especially focused on increasing access to high-quality and culturally competent providers that can raise care equity for the LGBTQ+ community, Black Americans and other communities who have been historically disenfranchised and underserved in the US healthcare system. • Our team • The Included Health’s Customer Experience team serves a critical audience: our customers, who are the health and benefits buyers that make the best decisions for their employee base. We own 3 major systems for the company: the Configuration platform which allows members to have the UX exactly as the customer wants on all our products. The Data ingestion and processing pipeline for any 3rd party data our company uses. And lastly, Reporting and dashboard products to deliver insights to our customers. • You! • As a member of the team, you will build scalable solutions that improve customer-facing teams’ ability to provide great service to our customers, to communicate the value our company brings, and to advise customers on matters related to the healthcare of their employees. You will help our company become an indispensable partner to our customers.

Requirements

• You have strong software engineering fundamentals and are able to apply them when faced with an ambiguous problem space • You care about software and are proud of what you delivered • You tend to become a subject matter expert in any code you dive into, and demonstrate strong product ownership in your team’s work • You have a strong desire to grow and continuously looking to recognize growth areas and improve in both technical and non-technical skills • You optimize for impact over progress and have a bias towards action • Collaborate with tight-knit teams - teach us what you know and learn from us • Experience in our current technologies is a bonus — Golang, GraphQL, Java, Scala, Ruby, AWS

Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents • Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) • 12 weeks of 100% Paid Parental leave • Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) • 11 Holidays Paid with one Floating Paid Holiday • Work-From-Home reimbursement to support team collaboration and effective home office work • 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations