Care Navigation Medical Director

5 days ago

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Included Health

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Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation$1. .$1

1001 - 5000

Description

• The success and program management of the Included Health Care Navigation program • Coach and mentor clinicians within the practice, promoting a safe learning and practice environment. • Proactively manage individual performance and ensure standards for performance are met, taking appropriate corrective action when necessary in collaboration with Talent & Organization (TAO) partners. • Conduct regular meetings with staff to provide performance feedback and ensure engagement with the practice • Creatively uses data to inform decisions, where available, but also uses content knowledge, stakeholder input, and experience to guide decisions in its absence • Serves as the voice of the service line in internal meetings and key external conversations, translating day-to-day work into themes, priorities, and narrative. • Partners with the Clinical Quality Team to ensure that QA efforts and operational processes support the delivery of safe, high-quality clinical care on their service line • Ensuring workflows are efficient and up-to-date • Partnering closely with key stakeholders in Care and Case management (CCM), Utilization Management (UM) as well as member care operations to deliver an exceptional member experience • Displaying focus towards continuous improvement, pilots alternative solutions that improve team productivity, workflows, member experience, and efficiency aligning directly with our company values and goals • Responsibilities may shift over time depending on Care Navigation and the clinical organization’s needs

Requirements

• Be a licensed Physician or Nurse Practitioner in good standing with the medical board of their state • Compact license required • 5+ years clinical practice in outpatient clinic or hospital required • A minimum of 2-5 years of management experience in a health-related field • Previous people management and workflow management experience required • Excellent organizational skills and attention to detail required • Data-driven and comfort in using tools to evaluate and optimize the standardization of care across our growing team • Ability to be agile and balance multiple priorities while maintaining positive and professional attitude • Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal • Strong ambition and internal drive is essential to this position