Client Success Portfolio Manager

23 hours ago

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Included Health

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Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation$1. .$1

1001 - 5000

Description

• About the role: • The Client Success Portfolio Manager is responsible for supporting the retention and growth of a large portfolio of complex clients to achieve business outcomes. • The Client Success Portfolio Manager reports to the AVP, Client Success, and provides support for special projects and program management of key Client Success activities. • They are solution focused and adept at finding efficiencies to help the team scale. • They are an expert in Client Success best practices as well as Included Health offerings.

Requirements

• B2B Healthcare: 5+ years experience working with Fortune 500 clients with expertise in benefits and healthcare. • Communication: Exceptional written and verbal communication skills. Exceptional presentation skills. Able to articulate a compelling value proposition, deliver insights, and manage difficult conversations. Executive presence, ability to consult with and influence executives • Results: Ability to work cross-functionally to deliver results • Accountable: Take personal accountability for decisions, actions, and processes needed to support long term client relationships • Data Driven: Analyze and interpret data deriving insights that support value delivery for clients • Change Agent: Ability to work autonomously in a fully remote, fast paced, rapidly changing environment, with a high degree of ambiguity serving as a champion of change. • Passion: Driven by Included Health’s mission of raising the standard of health care for everyone. • Growth Mindset: Solution focused, curious, lifelong learner, optimistic problem solver. • Travel: Ability to travel up to 25%.

Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents • Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) 12 weeks of 100% Paid Parental leave • Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) • 11 Holidays Paid with one Floating Paid Holiday • Work-From-Home reimbursement to support team collaboration and effective home office work • 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations