Customer Success Manager

September 26

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💰 Venture Round on 2018-10

Description

• The Customer Success Manager is responsible for owning a designated book of business and managing the complete customer lifecycle, from onboarding to renewal. • This role requires executing at a high level to achieve goals related to retention, growth, and customer satisfaction. • Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals. • Lead customer retention initiatives and strategies. • Collaborate with new sales and internal teams to onboard and support new customers, becoming trusted advisors to existing customers. • Develop expertise in e-commerce and our product suite, providing valuable insights to customers for achieving business objectives through data analysis and reporting. • Create success plans and conduct executive-level quarterly business reviews. • Build cross-functional relationships at both user and executive levels across multiple internal teams and brands.

Requirements

• Bachelor’s Degree or equivalent experience. • 0-2 years’ experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company. • Proven ability to manage and grow a substantial book of business and share best practices with peers. • Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus. • Strong multitasking and prioritization skills; ability to manage competing priorities effectively. • Project Management experience or skills are strongly desired • Account planning is a plus • Experience with Google Analytics and Digital Marketing are strongly desired • Previous experience with performance-based compensation tied to sales/revenue and retention goals.

Benefits

• Flexible work-from-home arrangements • 401K Match • Flexible vacation • Medical/Dental/Vision • 16 weeks of paid parental leave (US) • Technical stipend • Professional development programs • Wellness programs