Design Director - Care and Clinical Delivery

September 4

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Included Health

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Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation$1. .$1

1001 - 5000

Description

•Included Health is hiring a Design Director to create a best-in-class clinical care experience. •Focus on integrated, personalized, and outcomes-oriented clinical care delivery. •Ensure care delivery practices are scaled through automation and data integration. •Build effective partnerships across teams to improve member experience. •Lead the vision and strategy for design outcomes affecting business goals.

Requirements

•A body of work that clearly demonstrates insight, empathy, and an ability to develop new products/services, as well as scale existing products/services. •Minimum 10 years of experience in design, with an emphasis on shipping useful, usable, and powerful professional tools. •Minimum 5 years of experience hiring and managing Design teams. •Passionate advocacy for high-quality design, execution, and implementation of enterprise, support, or B2B apps. •Experience developing, testing, and refining concepts based on research, insights, and business priorities. •Comfort managing large initiatives from inception through execution. Able to see the broader picture while delighting in the quality and nuance of the specifics. •Strong grounding and interest in business strategy. The ability to connect Design outcomes to business outcomes and make balanced trade-offs based on both business and user experience needs. •Compelling communication capabilities. You understand that telling the story or our work is one of the most impactful parts of what we do. •Proven ability to build collaborative relationships with Product, Engineering, Data Science partners and other stakeholders in an organization. Bonus Points: •Experience shipping enterprise or clinician facing tools, or in the B2B2C space. •Experience leading Design Sprints to explore and define new product offerings. •Real passion for medical and health care services, and a belief that technology can transform how we access and utilize healthcare.