Director - Strategy & Operations

December 10

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

📡 Telecommunications

Description

•As Head of Member Care Advocacy you oversee a large organization that is leading the way in creating a new way for people to experience healthcare. •The Member Care Advocacy team is the front door to Included Health, charged with answering member services questions, to uncovering members’ unspoken needs, all while treating members with empathy and respect. •This role is perfect for an experienced leader with demonstrated experience leading, and inspiring teams in a way that delivers consistent results. •You will report to the Sr. Director of The Advocacy Team and will create and lead a cohesive vision and strategy for how the Member Care Advocacy can deliver value to our members and customers at scale.

Requirements

•Bachelor's degree in Business, Education, Healthcare Administration, or a related field; advanced degree is a plus. •10+ years of experience in strategy, operations and change management, including at least 5 years in a leadership role and experience leading a large, multi-layered organization. •Experience managing large, interdepartmental teams, preferably within the healthcare or customer service industry. •Experience in management consulting, with experience using data to guide strategic decisions and improvements.

Benefits

•Remote-first culture •401(k) savings plan through Fidelity •Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) •Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) •12 weeks of 100% Paid Parental leave •Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. •Work-From-Home reimbursement to support team collaboration home office work