Incognito Software Systems
Incognito Software Systems is a company that provides comprehensive operational support systems (OSS) solutions for broadband services. They focus on accelerating and innovating broadband services with a specialty in cable, fiber, and mobile broadband technologies. Incognito offers a range of products and services, including network monetization and analytics, device management, DOCSIS provisioning, and service activation. With over 30 years of experience, the company serves global service providers, helping them to manage the demand for broadband services while enhancing network automation and efficiency. They are recognized in the industry as innovators in the OSS/BSS markets and work closely with partners to optimize broadband solutions through technologies like TR-369 and unified Pon and DOCSIS support. Their headquarters are located in Vancouver, Canada, with additional locations in Ottawa and Dublin.
device provisioning • ip address management • service activation • network intelligence • IoT Device Management
Customer Support Engineer
March 13
Incognito Software Systems
Incognito Software Systems is a company that provides comprehensive operational support systems (OSS) solutions for broadband services. They focus on accelerating and innovating broadband services with a specialty in cable, fiber, and mobile broadband technologies. Incognito offers a range of products and services, including network monetization and analytics, device management, DOCSIS provisioning, and service activation. With over 30 years of experience, the company serves global service providers, helping them to manage the demand for broadband services while enhancing network automation and efficiency. They are recognized in the industry as innovators in the OSS/BSS markets and work closely with partners to optimize broadband solutions through technologies like TR-369 and unified Pon and DOCSIS support. Their headquarters are located in Vancouver, Canada, with additional locations in Ottawa and Dublin.
device provisioning • ip address management • service activation • network intelligence • IoT Device Management
📋 Description
• Responsible for helping Incognito's customers by diagnosing and resolving complex technical issues. • Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. • Write and proofread documentation including self-help documents and knowledgebase articles. • Escalate customer issues when appropriate. • Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. • Participate in developing RCA documents. • Contribute to product development by reporting and qualifying JIRA issues. • Contribute to scale customer service by developing tools and scripts to automate Support processes. • Work independently to troubleshoot complicated network problems, and collaborate in a team environment. • Demonstrate your proven ability to learn new technologies and tools.
🎯 Requirements
• Post-secondary degree and 2 years of relevant working experience. • Intermediate knowledge of DHCP and DNS protocols • Intermediate operational knowledge of Linux and/or Solaris administration • Intermediate knowledge in Network and TCP/IP Protocols • Experience troubleshooting large databases (e.g. Oracle, Postgres, MySQL, Mongo). • Working knowledge of REST APIs, SOAP, XML, SDK implementation • Nice to Have • Experience writing scripts in a shell language (Perl, Bash, Python, etc.) • Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP) • Previous technical support or help desk experience • Experience with Zendesk • Experience working with and configuring hardware devices such as routers and switches
Apply NowSimilar Jobs
February 22
BIS Safety Software
51 - 200
Provide technical support and training for end users of BIS Safety Software products.
February 19
Transform how organizations manage expenses and invoices as a Support Engineer at Emburse.
December 14, 2024
Provide technical support and engineering solutions for ResMed products in a remote capacity.
🇨🇦 Canada – Remote
💰 Post-IPO Debt on 2019-07
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
December 2, 2024
Deliver engineering support for ResMed's medical devices. Foster customer relationships through effective problem resolution.
🇨🇦 Canada – Remote
💰 Post-IPO Debt on 2019-07
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
November 10, 2024
Lead technical support for ASL HR applications in a hybrid work environment.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.