Digital Account Manager

October 31

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Influential

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Digital Media • Social Media • Influencer Marketing • Data

201 - 500

Description

• Account Manager at Influential Inc. • Influential Inc. is seeking a dynamic and experienced Account Manager to join our championship team. • The ideal candidate will oversee a portfolio of client accounts, ensuring client satisfaction and driving results. • Responsibilities: • Manage client relationships from onboarding to ongoing strategy implementation • Oversee multiple client accounts and serve as the primary point of contact • Develop and maintain strong client relationships • Collaborate with internal teams to deliver on client goals • Monitor and report on account performance and KPIs • Identify upsell opportunities and contribute to account growth • Manage client expectations and resolve issues • Maintain accurate client data and documents in our systems • We're Looking For Someone Who: • Embodies our high standards and commitment to excellence • Demonstrates a "Mamba Mentality" in their approach to work • Contributes to a positive and collaborative team culture • Is motivated to continuously improve their skills and knowledge • Measures of Success: • 95%+ client retention rate • 90%+ client satisfaction score • 20%+ year-over-year growth in account value (we know, not easy 😉) • 100% adherence to Influential Integration SOP for new client onboarding • At Influential Inc., we believe in never settling, giving our all, and maintaining a championship mindset. • If you're ready to join a team that demands excellence and values hard work combined with skills, lets chat!

Requirements

• 3+ years of experience in account management, preferably in a marketing or sales agency • Strong communication and interpersonal skills • Ability to manage multiple projects and priorities simultaneously • Problem-solving mindset and strategic thinking abilities • Proficiency with CRM systems, project management tools, and data analysis • Experience with Slack, Pipedrive, Zapier, Clickfunnels, and GoHigh Level is a plus

Benefits

• Career Growth Opportunities: • Work with a diverse portfolio of clients across various industries • Potential for advancement within a growing company. We are a baby company but have the biggest brands under management with lots of potential. • Continuous learning and skill development in marketing and client management • Professional Development: • Exposure to cutting-edge marketing strategies and tools • Opportunity to work with and learn from high-performing team members • Encouragement to continuously improve skills and knowledge • Challenging and Rewarding Work: • Opportunity to directly impact client success and company growth • Variety in day-to-day tasks and client interactions • Recognition for exceeding client expectations and meeting KPIs • Collaborative Work Environment: • Be part of a championship team with high standards • Work closely with various internal teams, fostering cross-functional skills • Positive and supportive company culture. We have fun. • Autonomy and Responsibility: • Manage your own portfolio of clients • Take ownership of client relationships and strategies • Opportunity to create and implement SOPs as the role matures • Tools and Resources: • Access to modern CRM systems and project management tools • Training and support in using industry-leading platforms • Paid trainings to advance your growth • Performance-Based Recognition: • Clear measures of success (KPIs) to track your impact • Potential for bonuses or promotions based on client retention and growth • Potential for raises and promotions within the company. If you see yourself as a potential COO at a growing agency, this would be the role for you • Work-Life Balance: • Clearly defined working hours for client communication • Structured processes for managing multiple projects efficiently • Company Culture: • Be part of a team that values excellence, hard work, and continuous improvement • Work in an environment that promotes the "Mamba Mentality" of dedication and perseverance • Networking Opportunities: • Interact with diverse clients and industry professionals • Build a strong professional network within the marketing and sales industry