Commercial Customer Success Manager

July 23

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InMoment

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InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions$1. .$1

Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback

1001 - 5000

💰 $20M Venture Round on 2011-10

Description

• As a Commercial Customer Success Manager, blend of account management, product enablement, and customer support • Manage and drive engagement with customers • Serve as the project manager for implementations within your book of business • Understand the InMoment product suite and the customer problems they solve • Manage a portfolio of 20 customers

Requirements

• Outstanding written, verbal, and presentation skills • Ability to work in a dynamic, fast-paced environment • Excellent communication and collaboration skills

Benefits

• Unlimited PTO - We encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks • Medical with FSA and/or HSA (which includes an employer match up to $1,500) • Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava • 401(k) Retirement matches dollar-for-dollar for the first 1.5%, and then 50 cents on the dollar for the next 4.5%. There is a 2-year vesting period for the employer contributions • Access to financial counseling through WellCents • New Hires are eligible for benefits on the first of the month following their hire date. • No cost life insurance, short and long term disability • Robust Employee Assistance Program with podcasts, training, webinars and counseling. • Autonomy - We trust our employees and offer an extremely flexible work schedule • Fun, innovative, collaborative and supportive working environment • Inclusion and Diversity teams - Women of InMoment and InMovement • Employee rewards and referral programs with generous payouts