Principal Customer Success Solutions Consultant

March 1

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+9 more states

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌺 Hawaii – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

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Inspectorio

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Inspectorio is a company that offers an AI-powered supply chain management platform. Their platform focuses on quality risk management, responsible sourcing and compliance, traceability and transparency, production management, and supply chain network management. Inspectorio's technology enables brands and retailers to digitize and optimize their supply chain operations, providing insights and analytics to improve performance and achieve sustainability and compliance goals. Inspectorio serves industries such as apparel, footwear, food and beverage, and home and furniture. They provide solutions for brands, retailers, suppliers, and factories, helping them create transparent and efficient supply chains.

Quality Management • Responsible Sourcing • Traceability • Production Management • Supply Chain Network Management

201 - 500 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• Own the entire implementation lifecycle, from discovery and solution design to deployment, adoption, and post-implementation success. • Clearly articulate the implementation process, ensuring clients understand the steps, milestones, and expected business impact. • Proactively identify and mitigate risks in projects, implementing structured risk management strategies. • Drive continuous improvement in implementation efficiency and scalability, ensuring repeatable, high-quality delivery. • Act as a trusted advisor, leveraging deep expertise in Inspectorio’s platform, industry trends, and best practices. • Develop and execute client engagement strategies, providing deep process and functionality consulting to ensure successful solution adoption. • Advise clients on industry best practices, identify opportunities for deeper collaboration, and proactively recommend additional services to maximize value. • Manage multiple implementation projects independently and ensuring timely delivery. • Lead complex implementations and solution designs, ensuring seamless integration into client operations. • Develop and deliver high-impact demos, presentations, workshops, and executive briefings, translating technical capabilities into business value. • Produce in-depth technical documentation and serve as a subject matter expert for internal and external stakeholders. • Provide advanced technical troubleshooting and guidance on platform innovations, integrating client feedback into product evolution. • Partner with Sales, Product Marketing, Customer Success, and Product Management and Engineering teams to align solutions with client needs and business objectives. • Lead in designing complex technical requirements in collaboration with Product Management and Engineering Teams. • Guide internal teams on industry trends and competitive insights, ensuring continuous adaptation to market needs. • Actively contribute to knowledge sharing, mentoring team members, and fostering a culture of learning and innovation.

🎯 Requirements

• 5+ years in Solutions Consulting within a B2B SaaS environment, specializing in managing end-to-end implementations and integrations. • Strong expertise in digital technology, including API integration, SFTP integration, and automation tools. • Proven ability to translate complex business processes into clear, actionable steps using flowcharts or process maps. • Experience in working alongside Product teams and staying informed on product developments, competitor activities, and market trends. • Demonstrated ability to evaluate business problems, identify key requirements, and propose effective solutions. • Experience in establishing and growing relationships with senior-level stakeholders (Directors, VPs, SVPs, etc.). • Strong track record in consulting, implementation management, and client engagement. • Proven experience in managing multiple priorities in a fast-paced, dynamic environment. • Comfortable owning and managing monthly and quarterly objectives and quotas. • Highly autonomous, with the ability to work independently and make decisions with minimal oversight. • Experience working in remote, distributed teams, managing projects independently while ensuring cross-functional collaboration. • Exceptional critical thinking, analytical, and problem-solving skills. • Excellent interpersonal, written, and verbal communication skills, with experience delivering both in-person and virtual presentations. • Experience in fashion/apparel sourcing or supply chain management is a plus. • Fluent in English.

🏖️ Benefits

• Unlimited Annual Leave : We prioritize your well-being and trust you to manage your time. • Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. • Project Ownership : You get to lead the initiatives you're passionate about, professionally or socially. • Grow with us: We're invested in your personal and professional development. • Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. • Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. • Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.