Client Success Manager - North America

22 hours ago

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INSTANDA

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Insurance Software • Insurance • Software • SaaS • Insurance system

51 - 200

💰 $45M Series B on 2022-06

Description

• We’re pushing the boundaries of Insurance Technology • INSTANDA is the worlds first no code platform for Insurance. • A pioneering Insurtech, we’re revolutionising the insurance industry. • Our Technology is consistently recognised as the best policy administration platform for innovative insurers. • We are seeking a motivated and customer-focused Client Success Manager. • You will be responsible for demonstrating INSTANDA’s value and enhancing the customer experience. • Develop and nurture strong relationships with assigned clients. • Collaborate with cross-functional teams for a seamless onboarding experience. • Conduct regular check-ins, business reviews, and performance evaluations. • Actively listen to client feedback and troubleshoot issues. • Develop and implement strategies to increase client retention and reduce churn. • Provide strategic insights and best practices to clients.

Requirements

• 2-4 years of experience in a client-facing role, such as Client Success Manager/Lead, Account Manager, Project Manager • Good knowledge of the Insurance Industry is desirable • Strong understanding of SaaS and technology solutions, with the ability to communicate technical concepts to non-technical audiences. • Excellent interpersonal, communication, and presentation skills. • Analytical mindset with the ability to analyse problems at a detailed level and draw actionable insights. • Proven ability to build and maintain positive relationships with clients. • Self-motivated, proactive, and capable of working independently or collaboratively. • Project Management / Kanban skills and the tenacious ability to proactively drive issues forward, with input from teams outside of your direct management control • Understanding the use of JIRA, FreshDesk, Outlook, Teams, Slack or Confluence is recommended.

Benefits

• Competitive salary (Colorado salary up to $80,000) • We offer 28 vacation days plus 11 US holidays per year. • We offer a full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life + several other benefits • INSTANDA offers a 401(k) and matches employee contributions up to 3% of salary • One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin. • Access to an Employee Assistance Program • Up to $500 work from home reimbursement • $1,250 annual Learning and Development allowance • Free access to LinkedIn Learning and Microsoft ESI Learning platforms