Customer Success Associate

2 days ago

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Worldly

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Description

Worldly is the world’s most comprehensive impact intelligence platform. The FFC platform is Worldly’s compliance management solution. The Customer Success Associate will be assigned to less complex accounts. Meet with your customers regularly to ensure they get the most out of Worldly platforms. Assist customers with custom development specifications. Monitor development, test all GUI and functional changes. Participate in Sprint Release bug and customer enhancement testing. When prospects become customers, perform or assist with customer onboarding.

Requirements

Bachelor’s degree. Minimum of 4 years professional experience Able to build strong interpersonal relationships with customers and colleagues. Strong communication skills and professional presence Ability to work and collaborate in a team environment Demonstrate eagerness to learn and take on new tasks (often beyond the job description) Strong organizational skills to effectively handle multiple customer needs. Able to multitask, prioritize, and manage time efficiently Motivated to work with Worldly and in support of the mission Background in technology, corporate social responsibility (CSR) and sustainability desired. The ability to travel occasionally to meet with team members or provide customer support.

Benefits

Comprehensive benefits offerings. 90% employee premium and 75% spouse/dependent premium covered by Worldly. Company-sponsored 401k with up to 4% match. Incentive Stock Options 100% Parental Paid Leave Unlimited PTO 13 company holidays