Customer Success Manager

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Xsolla

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game payments • local payment solutions • online game monetization • microtransactions • in-game payment solutions

201 - 500

Description

• Customer Success Managers play a crucial role in fostering and maintaining relationships between Xsolla and its partners. • Act as the main point of contact to ensure partners fully leverage Xsolla's offerings. • Involves understanding partner needs and providing training and support. • Helps drive mutual growth and success through strong, collaborative partnerships.

Requirements

• Bachelor’s Degree or equivalent experience • 2+ years of progressive experience • Ability to successfully participate in projects involving cross-functional teams • Experience Google Suite (Docs, Sheets, Chat, Slides, etc.) • Clear written and verbal communication skills • Strong customer service/interpersonal skills • General Account Management and Marketing knowledge • Ability to handle a significant workload and effectively prioritize projects • Effective time management skills • Ability to understand client needs and translate it into business offerings • Must be a problem solver and team player • Have a large appetite for learning • Understanding of JIRA, Basecamp, & Confluence (Preferred) • Experience using Salesforce (Preferred) • A love for video games (Preferred)

Benefits

• 100% company-paid medical, dental, and vision plans • Disability and life insurance • Chiropractic coverage • Flexible spending accounts • Fully vested 401(k) retirement plan with a 4% company match • Unlimited Flexible Time Off • 14 paid holidays each year • In-house training • Independent study • Conference attendance • Higher education opportunities