Customer Success Manager

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Keyfactor

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Identity & Access Management • SaaS • IoT Security • Public Key Infrastructure • cybersecurity

201 - 500

Description

• Customer Success Manager will ensure Keyfactor customers achieve desired business outcomes. • Be integral in cultivating collaborative relationships with customers to enhance value. • Act as an advisor to customers to encourage leveraging industry best practices. • Increase product adoption and maintain an ongoing partnership with Keyfactor.

Requirements

• 2+ years related business experience, ideally in Customer Success, Sales, and/or Support. • Bachelor’s degree in business administration, technology, related field, or commensurate experience. • Excellent interpersonal skills, including ability to communicate ideas in a persuasive manner while building trusted relationships throughout the organization, including interactions with other Keyfactor leaders as well as customers. • Excellent written and communication skills. • Approaches problems and issues with a creative, adaptive, and strategic mindset to make decisions and recommendations that incorporate both short- and long-term goals and perspectives. • Sets, tracks progress against, and accomplishes challenging goals. • Experience with tools such as Salesforce, Gainsight, and Microsoft Office. • Experience managing customers, contract renewals, or escalations.

Benefits

• Second Fridays (a company-wide day off on the second Friday of every month). • Comprehensive benefit coverage, paid for by the company for you and your dependents (US). • Generous paid parental leave (US). • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. • DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. • The Keyfactor Alliance Program to support DEIB efforts. • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. • Global Volunteer Day, company non-profit matching, and 3 volunteer days off. • Unlimited time off (US) and competitive time off globally. • Monthly Talent development and Cross Functional meetings to support professional development. • Regular All Hands meetings – followed by group gatherings.