Instinct Science
Mission-critical software for the world's best veterinary hospitals.
Veterinary Technology & Software
51 - 200
đź’° Venture Round on 2022-11
Director, Support
Yesterday
Instinct Science
Mission-critical software for the world's best veterinary hospitals.
Veterinary Technology & Software
51 - 200
đź’° Venture Round on 2022-11
Description
• Lead a team of support professionals • Foster a culture of excellence and improvement • Ensure top-notch, 24/7/365 service • Collaborate with leaders to enhance support experience • Oversee multiple products including EMR platform
Requirements
• Collaborative mindset with a desire to work with stakeholders • Proven experience in customer support strategies • Excellent troubleshooting and problem-solving skills • Strong data-driven analytical skills • Exceptional written and verbal communication skills • Proficiency with customer support technologies, preferably Intercom • 3+ years of experience in customer support leadership role
Benefits
• Medical, dental and vision benefits • 401K with match • Owner-like flexibility over work and time-off • Generous stipend for personal use • Employee stock plan
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