Account Manager

March 21

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Instrumentl

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Instrumentl is a comprehensive grant management platform that streamlines the process for nonprofits, grant consultants, and universities to discover, apply for, and manage grants. It offers a vast database of over 400,000 funders and more than 20,000 curated grants to help users find the best-fit funding opportunities quickly. Instrumentl also enhances grant writing with AI technology, automates deadlines, manages tasks, and provides tools for collaboration and document management. Trusted by over 4,000 nonprofits, Instrumentl has facilitated more than $1 billion in active grants, supporting a range of critical missions.

11 - 50 employees

Founded 2016

🤝 Non-profit

⚡ Productivity

☁️ SaaS

💰 Seed Round on 2017-07

📋 Description

• Hello, we’re Instrumentl. • We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the #1 most-loved grant discovery and management tool. To help us get there, we’re hiring an Account Manager to partner with our customers (nonprofits and grant writers) and help them achieve their goals while using our platform. • Are you motivated by customer happiness? Do you enjoy helping customers to realize value? If so, we have the perfect opportunity for you. • About us: • Instrumentl is a hypergrowth YC-backed startup with over 4,000 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform. • Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship! • About the role: • In your first year as an Account Manager, you will expand Instrumentl's reach by helping our existing customers select the best plan for their needs. You'll be an advocate for our customers at every stage of the journey, talking to them 1-on-1 and using consultative sales techniques to help them figure out which plans will best fit their fundraising goals. • We expect you to convey warmth, kindness, and competence in your approach, making every upsell a win for the customer. These folks are out there raising money to achieve their missions, and your goal is to help them leverage Instrumentl more effectively so they can hit their milestones faster! • Our ideal candidate is proactive, eager to learn, willing to experiment, and excited to collaborate with multiple teams to enhance the customer experience at Instrumentl. • You'll be the 10th member of the CS team, reporting directly to Priya, our Head of Customer Success. You'll also work closely with: • Angeline, Customer Success Manager • Bryanah, Customer Success Manager • Ian, Customer Success Manager • Karen, Enterprise Customer Success Manager • Kyle, Senior Customer Enablement Manager • Nate, Customer Support Associate • Rebecca, Associate Support Specialist • Riley, Customer Enablement Manager • Get to know us at instrumentl.com/about! • Instrumentl is fully distributed (though if you’d like to work from our Oakland office, we would love to see you there). For this position, we are looking for someone based in the continental US, but open to those flexible to Eastern or Central Time standard working hours as well.

🎯 Requirements

• Experience: you have 2+ years of customer-facing work experience - ideally, you’ve held an AE, SDR, or Account Manager role in a SaaS environment. A background in nonprofit development or fundraising is a plus! • Communication: you pride yourself on your ability to communicate complex topics easily in person and in writing. • Empathy: you are warm and approachable in your interactions with others, and genuinely interested in fostering collaborative relationships with colleagues and customers. • Curiosity: you make an effort to understand the true nature of the problem your customers want to address, so you can provide the best possible solution. You are driven to solve their actual underlying problems, especially problems that go unsaid. • Adaptability: you thrive in fast-paced environments, and feel comfortable handling ambiguity and change. Experience in an early-stage startup environment is a plus! • Grit: you understand that mastery of any role requires hard work and coaching, and enjoy that challenge and journey. • Ownership: you want to take control of your own success. You have a proactive approach to process improvement, as well as the confidence to execute on new ideas. • Tech savviness: you're familiar with tools like G Suite, Zoom, Slack, Intercom, and HubSpot. You love shortcuts and can name your favorites off the top of your head. • Growth mindset: you exhibit a growth mindset every day and take feedback in stride. • Passion: you're excited about Instrumentl's mission and eager to support the work done by the nonprofit community! • Bonus: experience working remotely.

🏖️ Benefits

• Salary ranges are based on market data, relative to our size, industry, and stage of growth. Salary is one part of total compensation, which also includes equity, perks, and competitive benefits. • For US-based candidates, our target salary band is $55,000-$60,000/year base + uncapped commission (OTE $110,000-$120,000), along with equity. Salary decisions will be based on multiple factors including geographic location, qualifications for the role, skillset, proficiency, and experience level. • 100% covered health, dental, and vision insurance for employees, 50% for dependents • Generous PTO policy, including parental leave • 401(k) • Company laptop + stipend to set up your home workstation • Company retreats for in-person time with your colleagues • Work with awesome nonprofits around the US. We partner with incredible organizations doing meaningful work, and you get to help power their success.