Intellum
Custom Web-Based Courseware • Ready-Made Web-Based Courseware • Customer Success • Learning Content
Senior Strategic Relationship Manager
November 12
Intellum
Custom Web-Based Courseware • Ready-Made Web-Based Courseware • Customer Success • Learning Content
Description
• Intellum is the leader in corporate education technology • Own end to end renewal of accounts in Book Of Business • Own end to end expansion inside current buyer/current use case within Book of Business • Own creation and delivery of Business Reviews • Own growth plan documentation and maintenance • Participate in expansion forecast meetings, bringing data for Book of Business • Act as the point of contact for the handoff from AE post sale and assigned at the point of sale • Provide relationship and business context to Custom Care as needed to solve tickets • Align with Advisory Services and Customer Care to prescribe platform functionality solutions • Mentor and develop junior and mid-level team members
Requirements
• 7+ years of work experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role • Demonstrable success in building senior-level business relationships and facilitating conversations at all levels, from ICs/admin and program/initiative owners to buyers and executive stakeholders • Proven experience as a quota-carrying sales representative, consistently meeting or exceeding sales targets • Experience with SaaS, LMS, CMS, and/or software development implementation management (LMS preferred) • Familiarity with CRM, Project Management, and Software development tools (Salesforce, Atlassian products, Asana, Zendesk) • Proficient in Google Suite and Mac OS
Benefits
• Medical - 100% of employee premiums for selected individual plans • Dental - 100% of employee premiums covered • Vision - 100% of employee premiums covered • $3,500 annual educational funds (“Boost Budget”) • LinkedIn Learning • 401(k) plus matching (US Based Only) • Unlimited PTO • Calm subscription • Annual Company Retreat
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