Customer Care Support Specialist

April 2

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Intercept

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Intercept is a cloud services provider specializing in Microsoft Azure. The company assists SaaS providers and other digital-native organizations in migrating, optimizing, managing, and developing their Azure environments. Intercept is recognized for its Azure expertise and works with clients across Western Europe to deliver secure, scalable, and cost-efficient cloud solutions. The company offers managed services, cloud native software development, data lifecycle management, and workshops to help clients succeed with Azure. Intercept positions itself as a cloud specialist and knowledge partner, empowering software-driven organizations to build better, more scalable software.

Azure en Office 365 • Azure Cloud migraties • IT en Cloud Support • Microsoft CSP Tier 1 • Azure

51 - 200 employees

☁️ SaaS

📋 Description

• Looking for the right opportunity to improve your skills in Cloud engineering, security and automation? • As an experienced Support Specialist, you know how to distinguish a P1 issue from a first-line incident through asking the right questions! • Together, with all our Azure Specialists you will enhance your knowledge quickly and become a Azure specialist yourself in no-time! • As Support Specialist, you are a first point of contact for our customers. • You support our customers (often engineers) with questions and problems both by phone and e-mail, but preferably via our Service Management System. • As Support Specialist, you are part of our Customer Care Team. • Along with Jeroen, you are responsible for providing support to our customers in the area of Cloud applications and infrastructure. • You work directly with our DevOps teams. • Collectively, you make every effort to resolve issues as quickly as possible and provide our customers with the best possible experience. • You are furthermore responsible for triaging support tickets and prioritising workloads. You independently monitor, analyse and handle first-line incidents according to the agreed guidelines.

🎯 Requirements

• Your communication skills are excellent. When a customer calls, you know exactly the right questions to ask in order to make the right assessment. • Does a P1 come in? No problem, you can switch quickly, ask the relevant questions and know exactly which colleagues to approach and put to work. • We are not looking for specific qualifications.... Certifications and/or experience are much more important! • You have at least 3 years of relevant work experience or.... • You have your AZ-900 with at least 2 years of work experience • Your English is impeccable, both oral and written (B2 level) • Where others see difficulties or problems, you see possibilities and continue until the customer is satisfied

🏖️ Benefits

• Salary of max €39.000 gross per year/40 hours per week (depending on experience) • €500 for setting up your home office • The opportunity to work 100% remotely within the EU! • Flexibility/freedom. We give you the opportunity to shape your own work-life balance. Do you want to work out during the day? Go for it! We trust our people • 25 holidays with the possibility to buy 5 extra! (Or sell them, but who does that..) • You will be facilitated to perfection with high-end devices • Studying during working hours? No problem! With us, you get the time and space to develop while working hours. • Good pension scheme