Account Management Manager

3 days ago

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Interwell Health

WebsiteLinkedInAll Job Openings

501 - 1000

💰 Venture Round on 2023-03

Description

• Lead relationship development efforts and oversee strategic account management initiatives. • Manage Value-Based Care (VBC) Payor Program accounts through in-depth knowledge and understanding of the provider and payer marketplace. • Develop and implement strategic account management plans to maximize client satisfaction and retention. • Lead and cultivate strong relationships to drive growth and expand market presence. • Implement strategies to mitigate risks related to contracts and address issues proactively. • Take ownership of key milestones and deliverables, ensuring timely completion and alignment with client expectations. • Drive forward initiatives collaborating with internal and external stakeholders to ensure successful outcomes. • Acts as a subject matter expert for IWH client management processes. • Collaborate with clients and internal teams to make informed renewal decisions based on account performance. • Provide regular reports and updates to senior leadership, highlighting achievements and challenges. • Demonstrates good judgment in selecting methods and techniques for obtaining solutions. • Resolve complex account problems creatively and in a timely manner. • Prepares and delivers customer specific presentations outlining program activity, clinical outcomes and financial performance. • Works closely with internal and external data teams to organize data exchanges and troubleshoot issues. • Produces and maintains flow charts outlining internal and external processes. • Uses project management skills to implement multifaceted programs for new and existing clients. • Maintains positive customer relationships by working with internal partners. • Supports the IWH Leadership Team in new policies, procedures, and workflows.

Requirements

• 5 + years of account management and business development experience. • Bachelor's Degree required in Business Administration or Health Care Administration. • Strong interpersonal skills with the ability to cultivate and maintain meaningful relationships with clients and stakeholders fostering trust and collaboration. • Result driven and strategic thinker with the ability to analyze data, identify opportunities, and develop actionable insights.

Benefits

• We care deeply about the people we serve. • We are better when we work together. • Humility is a source of our strength. • We bring joy to our work. • We deliver on our promises.