Senior Strategic Account Manager

10 hours ago

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Intradiem

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Advanced Intraday Automation • Contact Center Automation • Real-Time Automation • Agent Development & Performance • WFM Automation

51 - 200 employees

💰 $35M Debt Financing on 2021-11

Description

• Responsible for maximizing Intradiem’s revenue within assigned accounts by developing new and managing existing customer sponsor and stakeholder relationships. • Develop strategic account plans that provide an organizational map, including subsidiaries and key sponsors and stakeholders. • Understand the customer’s vision, priorities and challenges and develop an execution strategy for how Intradiem’s solutions will help succeed. • Manage an annual quota by developing and maintaining a forecast and pipeline of customer opportunities. • Lead and manage the customer contract negotiation and renewal process, including selling uplift/renewals. • Demonstrate a comprehensive understanding of enterprise SaaS sales methodologies and best practices to drive consistent growth and retention across assigned accounts. • Follow the Strategic Account Management Playbook to execute value-based strategies and plans. • Develop and foster relationships with key decision makers and stakeholder groups to educate, retain, and sell additional solutions and value. • Identify and sell to additional business units and subsidiaries that could benefit from Intradiem’s solutions. • Maintain a deep understanding of customers’ technical environments, identifying opportunities where Intradiem’s solution can align with and enhance existing systems and workflows. • Participate in regular account reviews with customers and develop action plans to support retention and growth. • Travel up to 25%. • Conduct all business in accordance with Intradiem’s policies and procedures. • Perform all other duties as assigned.

Requirements

• Bachelor’s degree required • 8+ years of SaaS sales experience • 2-4 years of contract negotiation experience required • Contact center background. • Proven track record with developing strong customer relationships based on software and service value propositions. • Strong technical acumen, with ability to understand and communicate about customers' technical environments and align solutions to meet their needs. • Experience interfacing with customers, sales, consulting services and executive management. • Experience with Salesforce CRM required. • Excellent written and oral communication skills, including presentation skills. • Customer oriented with proven ability to sell value through a consultative selling approach. • Ability to be the lead relationship manager and effectively interface with range of customer personas.

Benefits

• family-first culture • transparent leadership • unfettered growth opportunities • service to community