Account Manager

June 2

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Cypris

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The research platform for R&D & innovation teams.

11 - 50

Description

• Strategically manage and nurture relationships with existing clients to ensure high levels of satisfaction and retention • Work with some of the world’s most innovative companies, closely helping impact strategic decisions towards R&D and new product development • Drive our renewal process by engaging with clients well in advance of the contract renewal date • Identify and pursue opportunities for account growth, including upselling and cross-selling our software solutions • Serve as the primary point of contact for clients, addressing their needs and resolving any issues promptly • Collaborate with the sales, customer success, and product teams to ensure a seamless client experience • Monitor and analyze client usage data to provide insights and recommendations for optimization • Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes • Develop and implement strategies to maximize client engagement and product adoption

Requirements

• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients • Proven track record of managing client relationships and driving account growth • Excellent problem-solving skills and the ability to think strategically about client needs • Familiarity with software products and the ability to quickly learn new technologies • Highly organized and detail-oriented, with the ability to manage multiple accounts simultaneously • A proactive and self-motivated approach, with a passion for delivering exceptional customer experiences • The ability to work collaboratively in a fast-paced, team-oriented environment

Benefits

• A strong base salary & highly incentivized option structure • To be part of a high-growth startup - plenty of room for you to directly impact the company and grow your career • Unlimited paid time off • Health, dental, and vision insurance • To have your voice & opinion heard • Proper training to be armed with the right knowledge to find success in our market