Outbound - Inbound Membership Sales Agent

January 25

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iSTA Solutions

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iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

Back Office Support • Data Input and Processing • Order Fulfillment • Customer Service Support • Inbound and Outbound Phone Support

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

•Outbound / Inbound Membership Sales Agent •Our client is a mobile veterinarian company, who sends veterinarian technicians to client homes. •The sales agent role involves reaching out to a list of over 3,000 clients to promote membership sales. •Approximately 400 clients already match the membership levels offered by the Vets, which will be proposed to them, while the remaining clients are categorized into a basic tier. •A pilot program with 200 customers will be conducted to determine which of the three membership tiers has the highest conversion rate. •If clients do not answer, an SMS follow-up will be sent. •Inbound calls from potential members will be routed directly to the sales team. •Agents are expected to average 7 minutes per call, recognizing that many calls will result in voicemails or no answers. •The anticipated answer rate for sales calls is approximately 20-25%, with each agent expected to make around 130 calls per day. •Working Hours: Mon – Fri 11am – 9pm EST (18h00 – 03:00 South African Time) •Work Environment: This is a remote role for South African Citizens only. •Internet (fibre): Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection. •Power backup: Candidates must have a power backup solution to manage loadshedding or power outages.

🎯 Requirements

•Sales Background •Soft Skills (Excellent and fluent in English) •Good phone personality •Experience within the veterinary of pet industry will be advantageous. •Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection, as well as a power backup solution to manage loadshedding or power outages