Customer Experience Account Executive

January 30

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ITA Group, Inc.

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ITA Group, Inc. is a global company that specializes in designing experiences that enhance connections between brands and their employees, channel partners, and customers. With over 60 years of experience, ITA Group offers a comprehensive range of services including sales incentives, event marketing, motivational awards, and employee experience programs. Their operations span across multiple continents, enabling them to provide localized support backed by global expertise, helping organizations thrive through effective engagement strategies and transformative experiences.

Events • Incentive Travel • Wholesale Distributor Incentives • Channel Incentives • Sales Incentives

501 - 1000 employees

Founded 1963

🤝 B2B

📋 Description

• At ITA Group, we create powerful results for our clients by transforming employees, channel partners and customers into all-out advocates of our clients’ business by inspiring authentic, lasting, emotional connections. • We are looking to fill remote sales positions with candidates living in the eastern region of the United States. • We are seeking senior-level sales professionals with a proven track record in consultative, complex prospecting to sell Customer Experience (CX) solutions to large enterprises. • The Account Executive (AE) executes the ITA Group sales process and closes sales for CX opportunities within targeted accounts. • AEs must first and foremost be experts in ITA Group’s customer experience solution line to address their clients’ business challenges. • Secondarily, AEs must be able to understand and identify opportunities across all ITA Group solution lines and community of companies. • It is the nexus of expertise and curiosity that creates demand for our products, services and solutions. • The AE is at the heart of getting to know the clients’ business issues, their brand strategy and positioning in the market and how that motivates and engages their customers. • The AE creates demand for the company’s products and services by forging strong relationships through a network of coaches and key decision makers. • The AE acts as a business hunter for customer experience opportunities, holding face-to-face client meetings, leveraging sales tools and identifying a strong client business fit. • From there, the AE works with an internal team of experts to design a solution fit. • The solution’s success is based upon the knowledge, data and information collected by the AE and is ultimately measured by the achievement of the client objectives and financial impact. • What does it take to be a successful Account Executive at ITA Group? Have a hunter-mentality; uncovering client’s current business challenges as well as what motivates their various stakeholder groups. • Ability to use your knowledge, network and business acumen to create demand for ITA Group’s CX products and services by forging strong relationships through a network of coaches and key decision makers. • Expertise and curiosity – a deep knowledge of multiple industries’ go-to-market channel and an ability to share your knowledge in a way that earns you a spot in the c-suite of your clients. • Act as a CX brand ambassador in the market (e.g., attending and acting as an expert at conferences (leading breakouts, speaking engagements, panel discussions), leadership roles in industry associations, social selling, etc.) Strong presentation skills, fluent in round table discussions and a knack for creating business cases to justify $1M+ investments. • Be a team player - throughout the selling process, you will work with an internal team of experts to design activation solutions such as experiential events, incentives, customer loyalty or employee experience programs for your clients. • Our solutions are rooted in research, science and a deep understanding of our client’s needs. We then design solutions that create an emotional connection and returns on your clients’ KPIs.

🎯 Requirements

• Minimum five years of experience in a consultative sales-related position with an emphasis on the customer experience. • Demonstrated effective prospecting, researching, presentation techniques and strategies. • Ability to research client’s business issues and glean insights. • Excellent writing skills. • Ability to write compelling calls-to-action that generate client response. • Demonstrated commitment to teamwork. • Ability to work with others, including recognizing diversity of thought, demonstrating high levels of empathy and the ability to listen with intent to understand and the ability to compromise. • Deliver superior customer service. • Respond in timely manner with relevant information. • Solve problems, both anticipated and unexpected. • Be dependable to our clients and internal team. • Maintain a positive attitude. • Contribute to a safe, effective and productive work environment. • Ability to work the hours and travel to complete projects and/or meet deadlines. • Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.

🏖️ Benefits

• Uncapped commission structure • Leaders of Excellence annual incentive trip • Employee Stock Ownership Plan (ESOP) • Comprehensive healthcare packages